Service Documents

RMA Request
Please download our RMA Request Document, fill it out, and fax it to 757-631-3027 or email it us at ratangan@aes-g.com.

Decontamination Certificate Form
Please complete this form and send it with units to be repaired.

Sales Documents

Robot and Controller Configuration Forms
Please complete this form when requesting a price quote for a purchase.

Purchase Quote Request Form

Fax Configuration forms to:
757-631-3027; Attention: Sales & Services.

Description of Services & Terms and Conditions

These documents provide a more in depth Description of Services, as well as our complete Terms and Conditions on the following topics:

  • DOA Terms and Conditions
  • Prices
  • Repair Lead Time
  • Limited Repair Warranty
  • Refurbished Product Warranty
  • Custom-Configured Product
  • Payment Methods
  • Tax-Exempt Orders
  • Shipping Costs
  • Hours of Operation

AESG Terms and Conditions
AESG Description of Services

Warranty:

We offer warranties on all equipment serviced by AESG.
Our warranties are listed below.

Standard Repair/90 day warranty*
Enhanced Repair/6 month warranty*
Refurbishment/1 year warranty

*Extended warranties are available upon request.

Technical Bulletins

File Upload-Download Procedure