Service Documents

RMA Request
Please download our RMA Request Document, fill it out, and fax it to 757-631-3027 or email it to us at

Decontamination Certificate Form
Please complete this form and send it with units to be repaired.

Sales Documents

Robot and Controller Configuration Forms
Please complete this form when requesting a price quote for a purchase.

Purchase Quote Request Form

Email Configuration forms to:

Description of Services & Terms and Conditions

These documents provide a more in depth Description of Services, as well as our complete Terms and Conditions on the following topics:

  • DOA Terms and Conditions
  • Prices
  • Repair Lead Time
  • Limited Repair Warranty
  • Refurbished Product Warranty
  • Custom-Configured Product
  • Payment Methods
  • Tax-Exempt Orders
  • Shipping Costs
  • Hours of Operation

AESG Terms and Conditions
AESG Description of Services


We offer warranties on all equipment serviced by AESG.
Our warranties are listed below.

Standard Repair/90 day warranty*
Enhanced Repair/6 month warranty*
Refurbishment/1 year warranty

*Extended warranties are available upon request.

Technical Bulletins

File Upload-Download Procedure