We solve your robotics problems with refurbishment and repair services expeditiously and excellently.
Repair
- Estimate provided
- Full diagnostics
- Complete inspection
- Factory specified parts
- Minimum 24 hour cycle test
- Complete point-by point final quality inspection
- 90 day warranty
Enhanced Repair
- Initial repair plus proactive parts replacement
- Statement of work (SOW) provided
- Full diagnostics
- Complete inspection
- Factory specified parts
- Minimum 24 hour cycle test
- Complete point-by-point final quality inspection
- 6 month warranty
Full Refurbishment
- Comprehensive rebuild of the unit
- Statement of work (SOW) provided
- Full diagnostics
- Complete inspection
- Factory specified Parts
- 48 hour burn-in test for repeatability
- Complete point-by-point final quality inspection
- 1 year warranty
Support
Technical phone support is provided on all equipment serviced by AESG, Inc.
We provide onsite training on trouble shooting, basic diagnostics, and proper setup.
We have field service engineers available to provide onsite support for all of our currently supported product lines, including PRI/Equipe, Brooks Automation, Kensington Labs, Ludl & ADE robots and controllers.
Technical
- Contact AESG at 757-631-3026 ext. 3#
- If you are experiencing PRI equipe robot, controller, or pre-aligner issues, one of the first steps is to ensure your files are downloaded correctly. Please follow the Upload-Download Procedure.
Fee-Based
- Field Service
- On site training
Sales
Refurbished robots are available for exchange or outright purchase on our Inventory Page.
Models We Support
One of our specialization areas is the semiconductor industry where we have exceptional knowledge in the repair and refurbishment of wafer handling equipment. We provide support on all models by:Semi-Conductor Automation
- Pri equipe
- Brooks
- Kensington
- Cybeq
- IDE
- LUDL
- ADE
Descriptions of services
- DOA Terms and Conditions
- Prices
- Repair Lead Time
- Warranty (offered on all equipment)
- Standard Repair – 90 day*
- Enhanced Repair – 6 month*
- Refurbishment – 1 year*
- *Extended warranties are available upon request
- Custom-Configured Product
- Payment Methods
- Tax-Exempt Orders
- Shipping Costs
- Hours of Operation
AESG Description of Services
AESG Terms and Conditions 2020
Service Documents
RMA Request Form – fill out and email to eurquia@aes-g.com
Decontamination Form – please fill out and send in with units to be repaired.
Robot Configuration Form
Controller Configuration Form
Fill out configuration forms and email to mdomingo@aes-g.com
Sales Documents
Purchase Request Form – fill out and email to plundquist@aes-g.com
